"Wiedenbach-Brown bears no resemblance to the typical electrical distributor! The supportive and positive attitude of the project team simplified the construction effort rather than being an obstacle to work around."
-Real Estate Developer
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Each day Wiedenbach-Brown's professionals put their knowledge, drive and efficiency to work for clients. For example, project managers not only represent your interests, they become an extension of your company, continuously communicating with job sites and monitoring your projects. Customer service associates are available to answer your questions and identify lamps from the wide range within the industry. Distribution center associates are shipping and logistics professionals, focused on timely, accurate, complete and undamaged delivery of your shipments. Our sales team offers expert consulting services that range from complete analysis of your lighting needs for new-construction projects to retrofit analysis and lamp maintenance program setup.
Find out more about some of Wiedenbach-Brown’s expert team below.
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| Insight Into Our People |
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"I always enjoy talking to clients … picking up the phone." |
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Robert Tisdale
Customer Service Associate
New York Office |
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With 37 years of service at Wiedenbach-Brown, Robert (Bob) Tisdale is considered to be a walking reference guide for lamps. Product knowledge is not a challenge but a goal that Bob continues to achieve.
Approximately 50 percent of his day is dedicated to assisting clients with lamp education and identification. "When clients call, they are assured they will be taken care of by Customer Service. Whenever a client is uncertain of the type of lamp, nine out of ten times I can identify the lamp based on the client's description."
For Bob, the meaning of customer service is knowing the product, always being polite and servicing clients. "If clients are mistreated, or we are not informed about a product, then we are failing our clients. For us, it is all about the client. We are here to service the client." |
| Featured Success Story |
Lamp Education for Clients: Recently, a client called to speak with a Customer Service associate about a unique lamp. The client was unable to determine the type of lamp; however, he had a sample with him. He knew a member of the WB Customer Service department could identify the lamp.
After hearing the description, the associate realized the uniqueness of the lamp and decided to consult with Bob. Bob was able to determine that the lamp was a Closed Aluminum Reflector (ALR), 37mm, 12 volts with a B15d base (20ALR12/FL32/GBF). |
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